[People’s Daily - Overseas Edition] Innovation adds wings to global service outsourcing (Global Hot Spot).
On June 9, 2018 global service outsourcing conference was held in Zhuhai International Convention and Exhibition Center. More than 650 entrepreneurs, experts and scholars gathered in 370 enterprises and units in 26 countries and regions at home and abroad to discuss development.

With the theme of "open collaboration, Internet sharing", the conference aims to build a global service outsourcing industry exchange platform. This is the first time that the global service outsourcing conference has settled in Guangdong, Hong Kong and Macao Great Bay district since its establishment.

Technology innovation, high-end service

"In 2017, the contract value of service outsourcing undertaken by Chinese enterprises reached RMB 1218.24 billion, a year-on-year increase of 26.8%, a new record." At the opening ceremony of the forum, Fang Aiqing, deputy director of the Economic Committee of the National Committee of the Chinese people's Political Consultative Conference, used a group of data to show the good development trend of China's service outsourcing.

In recent years, the development of Internet, big data, cloud computing and artificial intelligence not only provides convenience for service outsourcing enterprises to support the transformation and upgrading of manufacturing enterprises relying on their own technical advantages, but also provides technical means for service outsourcing enterprises to innovate business. "Nowadays, service outsourcing can be carried out without leaving the house. The overseas delivery mode is developing rapidly. Service outsourcing is moving forward to knowledge economy, digital economy and innovative economy," said Fang

At present, China's knowledge intensive industries represented by digital economy and intelligent industry are developing rapidly, with new formats and modes emerging. Under this background, as an important part of modern high-end service industry, service outsourcing industry has gradually grown into a new engine of economic innovation and growth, which is of great significance for promoting economic restructuring and industrial transformation and upgrading.

"One of our most important businesses is to understand the needs of our customers and provide them with solutions that best serve their interests with professional advantages." Chen Jiang, managing director of Livecom Technology (Shenzhen) Co., Ltd., said in an interview with this newspaper. (Original link: innovation adds wings to global service outsourcing (Global Hot Spot))

Professional convergence,cross-border integration

Service outsourcing is conducive to the concentration of advantageous resources and the exertion of advantages. Ken Goldman, former global chief financial officer of Yahoo, stressed that "outsourcing is very important to consider which areas have the best practices and which areas have the strongest advantages." He believes that enterprises must make clear plans, stabilize their traditional businesses, evaluate their backward areas and set benchmark targets for outsourcing projects.

At present, China has a number of leading service outsourcing enterprises with strong innovation ability, high integrated service level and international competitiveness, whose market influence and leadership have been continuously improved, and a number of "specialized, refined, special and new" small and medium-sized service outsourcing enterprises have grown up. High end service outsourcing has begun to develop from standardized modular supply to personalized customized supply.

"The ecological chain of service outsourcing is forming, and the cross-border integrated supply is increasing rapidly." Fang Aiqing said that in the past, the boundary between Outsourcing Industries was clear. Now it has broken the boundary between different parts of the supply chain, between design, implementation, operation and maintenance. The boundary is more and more fuzzy, and business is more and more integrated. Service outsourcing enterprises widely use the new generation of information technology to accelerate cross-border integration with traditional industries.

Expand opening up and win-win cooperation

This year, at China's reform and opening up 40th anniversary, general secretary Xi Jinping once again stressed in Boao forum for Asia that "the door to China's opening will not be closed, but will only grow larger and larger."

The continuous expansion of opening up has undoubtedly created greater space for the development of service outsourcing.

According to China Outsourcing Brand Development Report 2018, the international operation capacity of Chinese service outsourcing enterprises has been continuously enhanced, and the markets of the United States, the European Union, Japan and Hong Kong, China have maintained stable development. The service objects of "China outsourcing" cover more than 200 countries (regions) in the world, from the United States, Europe, Hong Kong and Japan to Southeast Asia, Oceania, Middle East, Latin America and Africa.

Giles Deyang, director of investment and operation of China Africa chamber of Commerce, and his partners introduced in detail in the special forum how the China Africa cooperation project AMANI can make the transaction simple and safe through online platform, promote "African products to enter the Chinese market smoothly, and help Chinese companies find more satisfactory products at the same time." Sergei Mekdanski, Russia's strategic outsourcing alliance, also mentioned cooperation with China in his speech, and said that China and Russia, as neighbors, share common interests in many fields, and hope to have more contacts in the future and promote in-depth exchanges between the two countries.

"Open collaboration, Internet sharing" is no longer a slogan in the era of globalization, but provides new opportunities for global economic cooperation and win-win development through the platform of service outsourcing. (People's Daily - Overseas Edition)